Skip to Content
Skip to Main Menu

Terms & Conditions

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an 'implied consent' policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser's anonymous usage setting (called "Incognito" in Chrome, "InPrivate" for Edge, "Private Browsing" in Firefox and Safari etc.). If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

  • We use cookies to remember your log-in for you and what you've put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.
  • We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.
    You can find out more about Google's position on privacy as regards its analytics service at
  • There may also be cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by Twitter and Facebook. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.
    You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Online Ordering

Customers may place orders with us at any time, directly from the website. Payment is accepted by means of Credit or Debit Card. Payment can also be made via PayPal.

Postal Ordering

Customers may place orders with us at any time via post. Payment must be made in £Sterling and can be in the form of a cheque or postal order. Cash payment is accepted, however you are strongly advised not to send cash through the post and do so at your own risk.

Any postal orders should be sent to the following address:
T34 Limited
First Floor
17 Worcester Rd
Worcestershire B61 7DL
United Kingdom

Orders will not be dispatched until payment is received and cleared.


Customers should allow up to 28 days for delivery. All customer orders are carefully wrapped to ensure that products arrive safely and undamaged.

Postage and Packaging

Please click here for full details of postage and packaging rates.

Returns and Refunds Policy

Legal compliance:
This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.

Your rights as a consumer:
In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. Should you choose to cancel, we will refund your payment in full within 30 days of your cancellation.

How to cancel within the 7 day cooling off period:
Should you wish to cancel your purchase within the 7 days 'cooling off' period, please email us at quoting your name and address and your order ID. Please note that if your order has already been dispatched when you cancel then you will need to arrange for the return of the unwanted goods before your refund will be processed.

Refunds due to cancellation:
Should you cancel your purchase within this 7 day 'cooling off' period, we will refund your purchase price in full. If you paid by credit or debit card, or PayPal from this website, your refund will be made directly to your credit or debit card or PayPal account within 30 days of your cancellation. If you paid by any other means, your refund will be made by cheque which will be posted to you within 30 days of your cancellation. There will be no charges for cancellation within this 7 day cooling off period.

Returns and refunds outside the 7 day cooling off period:
Refunds for unwanted goods will only be made where the goods are returned unused and in a re-saleable condition. Unwanted goods must be returned to us within 14 days of delivery.

Returning unwanted goods:
Unwanted goods should be returned within 14 days of delivery. You should post them, unworn and undamaged, to the following address:

FAO Kelly (T34 Ltd)
Catshill Post Office
133 Golden Cross Lane
Bromsgrove B61 0LA

We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and include the returns form correctly completed with your order.

Refunds for unwanted goods:
Providing that we receive unwanted goods in unworn and resalable condition within 14 days of delivery, we will refund payment for the goods. Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card. Orders placed by PayPal will be refunded to your PayPal account.

Orders placed by other means will be refunded by cheque. These refunds will be made within 30 days of return of goods. If you need to return an order because of an error on our behalf or because of a defect, we will be happy to refund your postage charge, and your return postage costs. Otherwise you will be responsible for these charges and the cost of delivery.


Every effort has been made in checking information and content provided by to ensure all information and content including web pages meet our high standard of quality and are error free and accurate, however does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product purchased from is not as described, your sole remedy is to return the item in an unused, and re-saleable condition within 14 days of delivery.

This site is provided by on an "as is" and "as available as" basis. makes no representations or warranties of any kind, expressed or implied, as to the operation, usefulness, merchantability, or fitness for a particular purpose of this site including all information, content, products and materials provided by and you expressly agree that your use of this site is at your sole risk. Although makes every effort to ensure our highest possible security and quality, does not warrant that this site, its servers, or e-mail sent from are free of errors, viruses, or any other harmful components. will not be liable for any damages of any kind arising from the use of this site, its contents and all other materials provided by including but not limited to direct, indirect, incidental, punitive, and consequential damages.